Location: Renaissance New York Harlem Hotel

Department: Housekeeping

Reports To: Housekeeping Manager

Position Type: Full Time

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Job Summary:

We are seeking a dedicated and detail-oriented Housekeeping Supervisor to join our team. The ideal candidate will oversee daily housekeeping operations, ensuring that our facilities maintain cleanliness, organization, and a welcoming atmosphere. This role requires strong leadership skills, excellent communication, and the ability to manage a team effectively while adhering to the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:

- Supervise and coordinate daily housekeeping activities, including cleaning, maintenance, and inventory management.
- Lead and motivate housekeeping staff to achieve high standards of cleanliness and service.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and safety standards.
- Train, mentor, and evaluate housekeeping staff, providing feedback and support for professional development.
- Schedule and allocate staff assignments to optimize productivity and efficiency.
- Manage inventory of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels.
- Address guest complaints and requests in a professional and timely manner, ensuring guest satisfaction.
- Maintain detailed records of housekeeping activities, employee performance, and supply usage.
- Implement and enforce health and safety policies and procedures to ensure a safe working environment.
- Collaborate with other departments, such as maintenance and front desk, to ensure seamless guest experiences.

Qualifications:

- High school diploma or equivalent; additional education in hospitality or management is a plus.
- Previous experience in housekeeping or facility management, with at least 2 years in a supervisory role preferred.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent organizational skills and attention to detail.
- Knowledge of cleaning chemicals and supplies, as well as safety and sanitation regulations.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in Microsoft Office Suite and housekeeping management software.
- Strong communication skills, both verbal and written.
- Flexibility to work varied shifts, including weekends and holidays.

Physical Requirements:

- Ability to stand, walk, bend, and lift up to [insert weight] pounds.
- Capability to work in various environmental conditions, including exposure to cleaning chemicals.

Benefits:

- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts and perks.
- Opportunities for career advancement.

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To Apply:

Interested candidates are invited to submit their resume and cover letter. 

Responsibilities

• Plan, organize, and oversee catering services and events from initial inquiry through completion.
• Serve as a primary point of contact for clients, vendors, and internal stakeholders.
• Develop event plans, timelines, floor plans, staffing needs, and service requirements.
• Coordinate food, beverage, and equipment needs to ensure smooth event execution.
• Manage budgets, invoices, contracts, and event-related administrative tasks.
• Collaborate with culinary, operations, sales, and service teams to align on event details.
• Monitor event setup, service standards, and breakdown to ensure a professional guest experience.
• Resolve issues quickly and effectively while maintaining a calm, customer-focused approach.
• Build and maintain strong relationships with clients and vendors.
• Track event performance and identify opportunities to improve service, efficiency, and profitability.

Qualifications

• Experience in catering, events, hospitality, food service, or a related field.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across teams and with external partners.
• Comfortable managing deadlines, budgets, and changing event requirements.
• Problem-solving skills and a proactive, detail-oriented mindset.
• Proficiency with standard office software and event management tools preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Preferred Experience

• Background in hospitality, banquet management, or large-scale event coordination.
• Experience managing budgets, staffing plans, and vendor relationships.
• Familiarity with catering production, service standards, and event logistics.
• Experience supporting both private and corporate events.

REPORTS TO:  Front Office Manager 

Purpose for the Position:  To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. 

Essential Responsibilities: 

• Greet, register, and assign rooms to guests of hotel.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts using computerized property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Issue room keys and escort instructions to bellmen.
• Review accounts and charges with guests during the check out process.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
• Transmit and receive messages, using telephones or telephone switchboards.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments or complaints, referring customers to managers as necessary.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer all incoming phones in three or less rings.
• Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s controller and Front Office Manager.

To do this kind of work, you must be able to: 

• Be an outgoing, welcoming personality for the Hotel
• Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
• Make decisions based on your own judgment and company policy.
• Follow instructions without close supervision.
• Speak and write clearly and accurately.
• Be available for work days, evenings, weekends and holidays. 

Physical Demands:  Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools.  Walking and standing are required throughout the shift.  Reaching, handling, feeling, talking, hearing, and seeing. 

Environmental Conditions:  Inside:  Protection from weather conditions but not necessarily from temperature changes.  A job is considered “inside” if the worker spends approximately 75% or more of the time inside. 

Math Skills:  Requires mathematical development sufficient to be able to:  Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages.  Calculate surface, volumes, weights and measures. 

Language Skills:   Must have developed language skills to the point to be able to:  Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects. 

Relationships to Data, People and Things:

Data:             Compiling:  Gathering, collating, or classifying information about data, people or things.  Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. 

People:        Speaking-Signaling:  Talking with and/or signaling people to convey or exchange information.  Includes giving assignments and or directions to helpers or assistants. 

Things:         Operating-Controlling:  Starting, stopping, controlling and adjusting the progress of machines or equipment.  Operating machines involves setting up and adjusting the machine or materials as the work progresses.  Controlling involves observing and turning devices to regulate reactions of materials.

Specific Vocational Preparation:  Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level.  Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

REPORTS TO:  General Manager and Front Office Manager 

Purpose for the Position:  To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction.  Supervise overnight staff.  Deliver friendly efficient customer service and to ensure the safety hotel guests, at all times. 

Essential Responsibilities: 

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in.
• Keep records of room availability and guests’ accounts using computerized property management system.
• Perform nightly audits.
• Prepare daily credit limit and cash reports.
• Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day.
• Review accounts and charges with guests during the checkout process.
• Transmit and receive messages using telephones or telephone switchboards.
• Contact overnight housekeeping or maintenance staff when guests report problems.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record and address guest complaints, referring customers to managers as necessary.
• Answer all incoming phones in three rings or less.
• Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s Controller and Front Office Manager.
• Responsible for all aspects of the hotel running properly during overnight period.
• Lead the fire brigade during the overnight shift.
• Send out and distribute morning reports.
• Coordinate with revenue team to sell out. 

To do this kind of work, you must be able to: 

• Be an outgoing, welcoming personality for the hotel.
• Use logical thinking and personal judgment to perform a variety of office tasks.
• Make decisions based on your own judgment and company policy.
• Follow instructions without close supervision.
• Speak and write clearly and accurately.
• Be available to work overnight shifts, weekends, and holidays.
• Understanding of financial reports.

Qualifications: 

• FSD certification within 6 months of employment
• High School Diploma
• Proficient in Microsoft Office
• Ability to multi-task
• Customer Service Oriented
• At least two years hotel supervisory experience  

Physical Demands:  Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools.  Walking and standing are required only occasionally.  Reaching, handling, feeling, talking, hearing, and seeing. 

Environmental Conditions:  Inside:  Protection from weather conditions, but not necessarily from temperature changes.  A job is considered “inside” if the worker spends approximately 75% or more of the time inside.

Math Skills:  Requires mathematical development sufficient to be able to:  Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages.  Calculate surface, volumes, weights, and measurements. 

Language Skills:  Must have developed language skills to the point to be able to:  Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects. 

Relationship to Data, People, and Things:

 Data:  Compiling:  Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. 

People:  Speaking-Signaling:  Talking with and/or signaling people to convey or exchange information.  Includes giving assignments and or directions to helpers or assistants.

Things:   Operating-Controlling:  Starting, stopping, controlling, and adjusting the progress of machines or equipment.  Operating machines involves setting up and adjusting the machine materials as the work progresses.  Controlling involves observing and turning devices to regulate reactions of materials.

REPORTS TO:  General Manager as well as Regional /Corporate Controller

SUPERVISES DIRECTLY:  All Accounting, Finance, Night Audit and Cashiering Staff

Purpose for the Position:  To provide the owners, General Manager, and other management with accurate, timely, and relevant financial data with which to manage the property.

Essential Responsibilities:

• Supervises the financial department, including accounts receivable, accounts payable, auditing, payroll, general accounting, and cashiers, as well as input and reconcile such departments.
• Plans and implements procedures and systems.
• Approves all purchases made on behalf of the Hotel within budgetary guidelines.
• Prepares financial analysis of operations.
• Manages all aspects of the labor and expense forecasting and reporting from/to all department heads as approved by the General Manager.
• Oversees all hotel cash handling operations and procedures.
• Prepares reports outlining Hotel’s financial position in areas of income, expense, and earnings based on past, present, and future operations.
• Monitors and contains all property inventories to ensure proper levels without causing burden’s on property cash flows, (tying up money on the shelf).
• Trains all management and supervisory associates to read and understand all fiscal documents and management tools in order to better manage their departments, (staffing guides, budgets, P&L’s etc.)
• Oversees the HR process for the hotel.  Ensures all new hire paperwork, benefits, performance appraisals, disciplinary action form and other pertinent personnel documents are filed appropriately and maintained in accordance will the company HR practices.
• Participates in the disciplinary action of any supervisor or manager who expends funds beyond available limits.
• Produces and presents all fiscal management tools and reports at regularly and ad hoc scheduled meetings.
• Reconciles all operating bank accounts with each statement.
• Directs preparation of budgets and financial forecasts, variance reports and P&L.
• Determines depreciation dates.
• Prepares governmental reports and handles all inquiries from government agencies, including Internal Revenue Service.
• Advises management on desirable operational adjustments due to business levels and tax revisions.
• Arranges for audits of the Hotel’s accounts.
• Maintains files of all contracts, insurance policies, tax reports, expenses, payroll, etc.
• Advises management concerning insurance coverage for protection against property losses and potential liabilities.
• Hires, fires, trains, and develops assigned associates.
• Reconcile all F&B dailies, deposits, cash and credit cards end, and end-of-month inventories.
• Participate in MOD Program. 

To do this kind of work, you must be able to: 

• Understand and use math concepts in order to design a financial or economic system.
• Interpret technical information presented in mathematical or diagram form in order to work with things like real estate, property valuations, and stock market reports.
• Work math problems quickly and accurately.
• Understand and use computers and related equipment.
• Speak and write clearly to report financial information.
• Plan and direct the work of accounting clerks and other workers.
• Be available for work evenings, weekends and holidays. 

Physical Demands:  Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools.   Walking and standing are required only occasionally. Reaching, handling, feeling, talking, hearing, and seeing. 

Environmental Conditions:  Inside: Protection from weather conditions but not necessarily from temperature changes.  A job is considered “inside” if the worker spends approximately 75% or more of the time inside. 

Math Skills:  Requires mathematical development sufficient to be able to: Apply mathematical operations to frequency distributions, reliability and validity tests, normal curve analysis of variance, correlation techniques, etc. 

Language Skills:  Must have developed language skills to the point to be able to:  Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects. 

Relationships to Data, People and Things: 

        Data:             Coordinating:  Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. 

        People:        Negotiating:  Exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions. 

        Things:         Handling:  Using body members, hand tools, and/or special devices to work, move, or carry objects or materials.  Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. 

Specific Vocational Preparation:  Specific vocational training includes an occupationally significant combination of:  vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs.  Bachelor’s degree preferred.